 RPM.
It's Our Signature Service... But, What
is it?
Remote
Process Monitoring, is a service that is only available through Collier
Computer Systems. It's an annual maintenance subscription that delivers
a complete computing experience!
By utilizing a seven point
matrix, we are able to minimize, if not eliminate, computer down-time, system
failure and even loss of data on your PC.
OUR SEVEN POINT MATRIX
(1) We start with a problem-free
computer (or laptop). We come and repair your PC as part of your
subscription, aka 'complementary fix-all' service. Remove any viruses, format
your hard drive, if
necessary, delete any adware. We'll do everything to ensure your PC is in good
working order. Beginning with a well running PC is the first step.
(2) We use only top quality software, with genuine licensing. All our software
has been thoroughly tested under multiple scenarios and proven to be
trustworthy, even under adverse conditions. Genuine licensing guarantees no
corner are cut - stable operating software is the second step.
(3) Internet Protection
Software. We use Kaspersky Internet Security 2013 to ensure your PC remains
infection-free. We'll install, configure, maintain and license this software for
you. By keeping Internet threats off your PC, we are ensuring 'Internet issues'
are not infiltrating their way onto your PC.
(4) We Provide Grade A support.
Your subscription includes access to your technician 365 days a year from 730am to
730pm. If warranted - we'll schedule repair services on Christmas Day or on Easter Sunday. Local
Collier County subscribers receive free-onsite support whenever necessary.
Unlimited technical support via phone and remote access is always included. By
providing users with the correct answers - ensures those users aren't just
trying to 'fix-it-themselves' through trial and error! If there's a problem -
we'll provide support to get it done!
(5) Remote access. Part of
your support package includes actual remote access into your computer for
repairs - call us and we can be working on your computer within 2 minutes of
your call - no scheduling appointments or downtime waiting for your tech! You'll
be able to access your home PC from work or anywhere on the planet with
broadband Internet access as part of your subscription - no additional fees or
hidden charges!
(6) Maintain your Computer.
We perform
all routine maintenance for your PC. MS Updates security patches, Java
updates, etc. You never have to worry about being up-to-date ever again; because
we'll be doing it for you! Spend more time doing the things you'd like to do
on your PC - rather than keeping it up-to-date and running scan after scan,
leave that to us. Start having FUN with your PC~!
(7)
Electronic Monitoring. Our proprietary software reports all "on-screen pop-up
errors" back to our data center where the error codes are sorted and stored for
your technician to review. Armed with this important data - your technician can
remote-in (usually late at night) to repair these solvable issues using the
recorded error codes. Many times we're working behind the scenes to provide you
with a smooth running computer. You won't always know when were working because
research and second-level access allows us to do these kings of things without
disturbing your computer habits. We try to do any disruptive work later at night
while you're sleeping or watching TV with your family. This minimizes any
downtime for repairs!
OUR INDIVIDUAL RPM PLANS
To learn more about each annual subscription,
click on the name below;
RPM-BASIC.
This is an entry level subscription - PRO'S: Inexpensive start-up;
pay only for usage; instant remote service; CON'S: No Internet
Protection; No monitoring; No complementary fix-all; Monthly invoice as remote
services are delivered. This is the only subscription with monthly invoicing.
RPM-LITE.
This
is a lighter version of our RPM-FULL Service subscription, it includes many more
services than BASIC, but not quite as many as FULL-Service. PRO'S: No monthly charges;
MSSE Antivirus included; Complementary Fix-All is included; Monitoring;
Unlimited Tech Support. CON'S: No Kaspersky Internet Security; limited
free-onsite access.
RPM-FULL.
This
is our Full Service package. It includes everything in BASIC and LITE
service subscriptions, plus many
more services not listed here, click on the subscription name for detailed
information. PRO'S: Kaspersky Internet protection; free onsite; full
monitoring; 50% Discount on labor for any non-rpm computer repairs; preferential
treatment over non-subscribers. CON'S: Higher Annual Prepaid Fee.
S-B-S
(Side-by-Side) - View
this PDF document to see all three plans side-by-side. From there you can see what is
included, or not included, in each subscription plan. Keep in mind that the prices on this
SBS
(side-by-side.pdf) my not be fully accurate. Always call
239.348.1193 for EXACT annual pricing.
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Please keep in mind that Collier Computer always runs
specials on RPM Subscriptions
and other Services we perform - always ask
about our seasonal specials -
these specials can save you 100's of dollars!
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